Refund policy
At our company, we are committed to delivering high-quality products and ensuring customer satisfaction.
Eligibility for Returns
We accept returns only if:
- The product is received in a damaged condition, including:
- Broken or tampered packaging
- Product seal is broken or compromised
- Visible physical damage
Return Request Timeline
- Return requests must be raised within 48 hours of delivery
- Requests after this period may not be eligible
Mandatory Proof
To process a return, you must provide:
- Clear unboxing video (starting from sealed package)
- Images showing damage and packaging condition
Non-Returnable Cases
Returns will not be accepted for:
- Change of mind
- Incorrect product selection
- Minor variations (color/texture/design)
- Missing original packaging or components
- Products with intact and undamaged seal
Resolution Process
Once your request is reviewed and approved, we will offer:
- Replacement of the product, or
- Refund (as per internal policy)
For Other Concerns
If you experience any issues apart from damage-related concerns, please reach out to our support team. We are committed to addressing all concerns fairly and promptly.